Increase customer loyalty & develop stronger customer relationships

  • Consistently monitor conversations and deliver quality content that addresses customer needs, concerns and questions to build an audience of loyal followers
  • Use social to provide timely advice and information to become viewed as a trusted information source and advisor
  • Analyze customer activity, interests and responses across social media to gain a deeper understanding of needs & quickly address through published content
  • Encourage customers to engage in conversations to create “buzz” for your business, brand and product lines
  • Improve customer experience and loyalty with personalized information, campaigns and offers that target customers interested in specific products, emerging industry segments or trends
  • Evaluate the effectiveness of traditional marketing campaigns and monitor customer activity to ensure your bike shop is delivering engaging content and reaching its target audience
  • Engage customers in real-time to quickly address and resolve problems before they become highly visible